AGB Ferienresort am Mattenweg

If you are missing something in your flat or if you have any questions – feel free to contact us, we are always at your service. Also with excursion tips or for questions about the surroundings, shopping possibilities – just talk to us.

Parking spaces have been created for you directly at the holiday home and have just been widened. In addition, a parking space in the underground garage is available to our guests on request (for a fee).

The chalet has its own garage parking space on the property.

Arrival and departure
Our apartments are ready to occupy from 2pm on.
Please vacate your apartment by 10am at the latest on the day of your departure (later arrival and departure times are possible on request).

Reservations, payment and cancellations
Please transfer a deposit of 20% of the total fee when reserving your apartment. You can then pay the remainder of your bill on the day of your departure. We accept payment in cash, EC-card or credit card.

If you are unable to arrive, please let us know in good time. Reservations can be cancelled without incurring any charge up to 6 weeks before the date of arrival. The following charges are due in the case of cancellations:
15 % for cancellations received 42 to 15 days before the reserved date of arrival,
30 % for cancellations received 14 to 8 days before the reserved date of arrival,
60 % for cancellations received 7 to 1 day before the reserved date of arrival and
90 % for cancellations received on the reserved date of arrival.

If you do not arrive on the agreed date and/or if you do not provide notice of cancellation of an ordered service either by telephone or in writing, a charge of 90 % of the price agreed for the ordered service shall be due.